Riverbed Product Alert - SteelHead 150 Model Upgrade to RiOS 9.1.0 fails

Posted 30/10/2015

Riverbed have found an issue with the upgrade process to RiOS 9.1.0 on SteelHead Models 150.

The SteelHead 150 appliance cannot be upgraded to RiOS 9.1.0 and later.  Please see KB article S27451 .
Riverbed is currently working to resolve this issue in a future release.

Categories: SteelHead (Appliance), SteelHead CX (Appliance)
Solution Number: S27451

Issue

Upgrading a SteelHead 150 device to any version of RiOS 9.1.0 fails. You may see the error "% Management back end unavailable.
Continuing with reduced functionality" in CLI after the Steelhead boots.

The installation also may automatically revert back to the previously installed version.

You may also see messages in the log referring to [Errno 28] No space left on device:

Running post_install.py...
Oct 09 06:20:08 localhost post_install.py[2823]: [INFO]: Post installation started
Oct 09 06:20:08 localhost post_install.py[2823]: [INFO]: Boot partition: 2
Oct 09 06:20:08 localhost post_install.py[2823]: [INFO]: Running version: rbt_sh 9.1.0b #6 2015-08-25 15:09:57 i386
Oct 09 06:20:09 localhost post_install.py[2823]: [INFO]: Image /var/opt/tms/.saved_images/2.img : rbt_sh 9.1.0b #6 2015-08-25 15:09:57 i386
Oct 09 06:20:09 localhost post_install.py[2823]: [INFO]: Processing image: /var/opt/tms/.saved_images/2.img
Oct 09 06:20:09 localhost post_install.py[2823]: [INFO]: Removing /bootmgr/modelroot/2
Oct 09 06:20:09 localhost post_install.py[2823]: [INFO]: Extended root: /bootmgr/modelroot/2
Oct 09 06:20:09 localhost post_install.py[2823]: [INFO]: System model class: 150
Oct 09 06:20:36 localhost post_install.py[2823]: [INFO]: extracted model.tbz into /bootmgr/modelroot/2
Oct 09 06:20:36 localhost post_install.py[2823]: [INFO]: Moved /bootmgr/modelroot/2/opt/zebos to /opt/zebos Oct 09 06:20:37 localhost post_install.py[2823]: [INFO]: Moved /bootmgr/modelroot/2/opt/shark to /opt/shark
Oct 09 06:20:37 localhost post_install.py[2823]: [INFO]: Moved /bootmgr/modelroot/2/opt/rbt/bin/rcud to /opt/rbt/bin/rcud
Oct 09 06:20:37 localhost post_install.py[2823]: [INFO]: File /opt/rbt/bin/diskperf not found in the image. Skipping...
Oct 09 06:20:37 localhost post_install.py[2823]: [INFO]: Moved /bootmgr/modelroot/2/sbin/storcli to /sbin/storcli
Oct 09 06:20:37 localhost post_install.py[2823]: [INFO]: Moved /bootmgr/modelroot/2/usr/bin/gdb to /usr/bin/gdb
Oct 09 06:20:37 localhost post_install.py[2823]: [INFO]: File /usr/sbin/afulnx_64 not found in the image. Skipping...
Oct 09 06:20:37 localhost post_install.py[2823]: [INFO]: File /usr/sbin/amifldrv_mod.o not found in the image. Skipping...
Oct 09 06:20:44 localhost post_install.py[2823]: [WARNING]: Symlinking /opt/tms/web2/html/help_dxgz to /bootmgr/modelroot/2/opt/tms/web2/html/help_dxgz failed: [('/bootmgr/modelroot/2/opt/tms/web2/html/help_dxgz/setupAdvNet_qosClasses.html.gz', '/opt/tms/web2/html/help_dxgz/setupAdvNet_qosClasses.html.gz', '[Errno 28] No space left on device')
 
Solution

Currently this is a known issue affecting only SteelHead 150 models on installation of RiOS version 9.1.x. installation of previous versions (9.0.x, 8.6.x) are successful.

This is being tracked by bug 246248 for resolution in a later version of RiOS 9.1.

Environment:  SteelHead Model 150
Bug Number: 246248