Theale, UK and Dulles, VA, USA – November 4, 2016 – Teneo, the Specialist Integrator of Next-Generation Technology, has today announced that it has joined the Gigamon Support Partner (GSP) Program, extending Gigamon’s ability to provide customers with a world-class, 24×7 support service through a network of qualified partners.
Teneo and Gigamon share a desire to help customers to reduce the costs and time associated with managing their IT infrastructure by engaging with a single point of contact for all pre-sales and post-sales support inquiries. When customers invest in a support service contract for their Gigamon solution, Teneo now demonstrates and provides a distinguished level of 1st and 2nd line support for Gigamon technology. Teneo already operates a similar support service model for Gigamon Ecosystem Partners Riverbed and Palo Alto Networks.
Gigamon provides active visibility into physical and virtual network traffic enabling stronger security and superior performance. Partners must be qualified by Gigamon prior to being accepted into the GSP Program and must maintain base certifications and qualifications. Teneo runs a true 24x7x365 Service Desk through its teams in the USA, UK and Australia, where support tickets are actively worked on around the clock with a rigorous escalation process. Teneo also operates an online support portal and closely monitors customer satisfaction.
“We care passionately about our customers’ experience and we place that at the center of everything we do,” said Zulq Iqbal, Head of Managed Service Delivery at Teneo. “We know our customers environments intimately due to regular involvement across multiple solutions so we feel we can provide them with a very personal and agile service. Under the GSP Program, I’m very pleased to let our customers know that our team can now handle all Gigamon 1st and 2nd line support issues directly and we’ll escalate to 3rd line support at Gigamon on their behalf for a seamless support service.”
“Joining the Gigamon Support Partner Program extends Teneo’s service to our mutual customers and is a testament to Teneo’s investment in global, 24×7 customer service excellence,” said Anne-Marie Collins, Senior Global Service Partner Program Manager at Gigamon. “I and the global Gigamon team look forward to growing our service partnership with Teneo.”
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Gigamon (NYSE: GIMO) provides active visibility into physical and virtual network traffic, enabling stronger security and superior performance. Gigamon’s Visibility Fabric™ and GigaSECURE, the industry’s first Security Delivery Platform, deliver advanced intelligence so that security, network, and application performance management solutions in enterprise, government, and service provider networks operate more efficiently and effectively.
You can find out more about Gigamon at www.gigamon.com
We’re Specialist Integrators of Next-Generation Technology, offering global organizations the strongest mix of optimization solutions for networks, security, storage and applications. We design our solutions by understanding through Consultancy and delivering through Managed Services.
Passionate about what we do, Teneo is the spark that ignites a new approach to technology. We’re catalysts, speeding up change and accelerating growth. We’re specialists who bring expert technical knowledge and solid commercial understanding that, combined, helps our customers to think differently: opening up minds to new possibilities. More than 1500 organizations worldwide rely on Teneo to support their Next-Generation Technology through our 24×7 follow-the-sun Service Desk. With offices in the USA, UK, France and Australia, our delivery capabilities span over 200 countries. Our extremely high level of customer support is endorsed by our partners, who award us their highest levels of accreditation. We remove the effort from and risk to our customers in the early adoption phase of Next-Generation Technology, giving them peace of mind and enabling them to plan for success.
You can find out more about Teneo at www.teneo.net