The resolution to my problem goes beyond the basic support you provide via the Service Desk. What should I do?

Our Basic Support service covers the following:

• Direct access to next-generation technology experts: Interact with a support engineer who is trained to quickly understand your unique challenges and identify your problem.
• Provision of step by step, written instructions that you can implement so that you can resolve your issue.
• Ticket management through our Zendesk portal: Submit, update, check status, and manage support tickets for all of your supported Teneo next-generation technologies.
• Documentation and FAQs: Access technology manuals, technical guides, software release notes, and frequently asked questions (FAQs) to streamline deployments and incident resolution.
• Feature releases and updates: Stay current with the latest feature updates, software and hardware updates.

To further support rapid resolution of your problems, we highly recommend our Token Based Support or fully Managed Service, where we’ll also carry out the incident remediation work for you.