Our Basic Support service covers the following:
- Direct access to next-generation technology experts: Interact with a support engineer who is trained to quickly understand your unique challenges and identify your problem.
- Provision of step by step, written instructions that you can implement so that you can resolve your issue.
- Ticket management through our Zendesk portal: Submit, update, check status, and manage support tickets for all of your supported Teneo next-generation technologies.
- Documentation and FAQs: Access technology manuals, technical guides, software release notes, and frequently asked questions (FAQs) to streamline deployments and incident resolution.
- Feature releases and updates: Stay current with the latest feature updates, software and hardware updates.